ExecutiveGlobalCoaching.com
Executive Global Coaching
Helping leaders to Design, Build, or Purchase, AI that works for everyone
Inclusive Leadership | Inclusive AI
Emotional Intelligence (EQ) | Cultural Intelligence (CQ) | Diversity Intelligence (DQ)
Who we are and What we do
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more about us.
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At Executive Global Coaching we help leaders to Design, Build, or Purchase, AI that works for everyone.
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We do so by helping them to build inclusive AI underpinned by Emotional Intelligence (EQ), Cultural Intelligence (CQ), and Diversity Intelligence (DQ). This framework serves as a foundation to understand and recognise unseen characteristics and experiences that often significantly influence our identity and behaviour.
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Inclusive AI built by Inclusive Leaders is essential; the failure of which could see organisations unable to perform to their full capabilities & values
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Building AI through the lens of inclusion requires AI developers and deployers to consider all aspects of the technology's impact, including the good (increases in efficiencies and clinical breakthroughs); the bad (the consumption of unprecedented amounts of compute, data, energy, and water); and, the harmful (very little consideration for the well-being of workers in the global south who review and tag data (images, text, audio) to help train machine learning models)). Other harms include deepfakes and cyber security risks.
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Once leaders have been trained on Emotional Intelligence (EQ), Cultural Intelligence (CQ) and Diversity Intelligence (DQ), Step 2 is to help them build and/or deploy 'Inclusive AI' by breaking down the Data Development and Machine Learning (ML) process into stages (see further details below).
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Many steps in the data and ML stages are human driven and begin before an algorithm is running. These are stages where bias and errors often creep in and where crucially, intervention can make a difference.
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By fostering diverse perspectives and expertise in the development, training, and application of LLMs and other AI models, leaders can roll out, AI tools that are ethical, fair, inclusive and aligned with the values and needs of their organisations, different stakeholders, cultural contexts and, the environment.
How we do it
The EQ+CQ=DQ Framework
- At Executive Global Coaching we are dedicated to providing specialised coaching in Inclusive Leadership & Inclusive AI using our EQ+CQ=DQ methodology.
- Our goal is to assist leaders and organisations in fostering more inclusive, diverse, and equitable AI tools by first building and enhancing Emotional Intelligence (EQ) and Cultural Intelligence (CQ), as the essential building blocks to Diversity Intelligence (DQ). [Recognising who is not represented in the room]
- Building and/or deploying Inclusive AI begins with leaders who lead with EQ, CQ and DQ, fundamental pillars for Inclusive AI systems. [Recognising who is not represented in the datasets]
- We work with leadership to help them understand the data development and machine learning stages, steps which are essential when it comes to identifying potential harms like discrimination and inaccuracy, and for devising effective policy solutions. It’s about looking at the whole process and not just (downstream) once the end product is launched.
- We guide leaders in managing the complexities of diverse teams, fostering strong cross-cultural relationships, and improving organisational culture through empathy, respect, and collaboration, a vital foundation for Inclusive Leadership in the era of AI
A short PODCAST introducing
Executive Global Coaching's
'Inclusive Leadership & AI Framework'
Source: ExecutivGlobalCoaching.com
AI Podcast presenters: Google Notebook LLM
The link between Human and AI inclusion
Why Inclusion starts at the top with
LEADERSHIP
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Leadership behaviour and actions significantly shape office culture, with employees drawing cues from above
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Regardless of whether the workforce operates within a physical office, remotely or in a hybrid or distributed model, leaders must be mindful of how their behaviour, language, actions, and expressions influence their workforce's perception of what is or isn't acceptable (workplace) conduct or performance for both humans and AI
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Leaders equipped with a blend of Emotional Intelligence (EQ) and Cultural Intelligence (CQ) play a very important role in fostering inclusive work environments. This lays a solid foundation for cultivating and integrating 'Inclusive, human-centred AI' into all aspects of their organisation
Inclusive Leadership calls for ...
EMOTIONAL INTELLIGENCE
(EQ)
A leader with high EQ has the ability to suspend judgement, 'read the room', understand what makes us human and, at the same time, what makes each of us different from one another. An EQ led leader will not hesitate to invite feedback on creating a culture of inclusion while making it clear to their team that their honesty will not impact their job. EQ led leaders are sensitive to global movements of socio-economic & racial equality and are aware that their language, tone, actions, in-actions, and expressions have an impact on team morale & culture. EQ leaders want to ensure that the AI they develop and/or deploy, reflects the values of their team and organisation.
ON HIRING – EQ leaders do not rely on intuition and/or 'gut feelings'. Their empathy enables them to understand why people behave the way they do.
CULTURAL INTELLIGENCE
(CQ)
A leader with high CQ has the ability to behave in a manner that is consistent with the behaviour of those around them, irrespective of culture or setting. CQ includes developing skills such as active listening, empathy, flexibility, as well as knowledge of different cultures and their practices. CQ leaders are able to understand whether unfamiliar and ambiguous behaviour stems from personal idiosyncrasies or, is influenced by cultural factors - they do not rely on stereotypes. CQ leaders want to ensure that the AI they develop and/or deploy, reflects the cultures of their teams, organisations, customers and other stakeholders.
ON HIRING – CQ leaders do not rely on 'Culture Fit' - they see differences as an opportunity to learn as well as to expand their customer and employee base.
DIVERSITY INTELLIGENCE
(DQ)
A leader with high DQ is inclusive and knows that diversity shouldn't be viewed as a problem to be solved but rather, an opportunity to be capitalised on. A leader with high DQ knows that just because they have a diverse workforce this, in of itself, does not automatically guarantee inclusion. A DQ leader is able to adapt and adjust their behaviour and communication style to effectively interact with people who are different, while also respecting their beliefs, values and lived experiences. DQ leaders also know and understand that exclusive environments and behaviours have been built over many years and as such, inclusion itself will take time to filter through their organisation. While this may be challenging, DQ leaders are acutely aware that forsaking their Diversity & Inclusion (D&I) initiatives could jeopardise their organisation's standing in an evolving landscape including fast changing markets & demographics.
ON HIRING – DQ leaders do not rely on 'similar-to-me' affinity bias. They lead multi-generational as well as multi-cultural teams and understand that many of their customers and employees are demanding change and representation. As such, they know & understand that in order to remain relevant, their leadership bench must also reflect their stakeholders.
EQ, CQ and DQ
Observable vs Unobservable traits & characteristics
Images depicting Emotional Intelligence (EQ), Cultural Intelligence (CQ) and Diversity Intelligence (DQ) as icebergs, illustrating that our unseen characteristics and experiences significantly influence our identity and behaviour.
Emotional Intelligence
(EQ)
Cultural Intelligence
(CQ)
Diversity Intelligence
(DQ)
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