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Emotional Inteligence (EQ)

Emotional Intelligence (EQ)

EQ intro
Photo of a desk with keyboard and mouse

Emotional Intelligence (EQ), is the ability to recognise, understand and manage one’s moods, emotions and drive, and their effect on others. EQ can be applied to any human endeavour (both at work and as well as in our personal lives), and by pursuing EQ and CQ coaching, leaders can create inclusive work environments which in themselves, open the way to diversity, equity and inclusion (DE&I).

EQ Traits & Characteristics
Observable vs Unobservable

Diagram showing observable and unobservable traits and characteristics of Emotional Intelligence

IQ

The four components of Emotional Intelligence
EQ What?

   Emotional Intelligence (EQ) WHAT?

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  • EQ is the ability to recognise, understand and manage one’s moods, emotions and drive, and their effect on others. It is the ability to understand and manage emotions effectively which is critical in a leadership position

  • A person with high EQ is equipped with the capacity to empathise with others and understand their emotional state.  While EQ is about increasing your self-awareness, it is also about acceptance of others

  • EQ skills & abilities help us to navigate social situations, build and maintain relationships and communicate effectively. It is is a vital skill today where communication and collaboration are hugely important

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LEADING WITH EQ

  • Leading with EQ means developing an increased awareness that you do not have all the answers and accepting your views may be mistaken

  • EQ led leaders are able to build (EQ) teams that are inclusive and teams able to communicate & collaborate effectively including during difficult and challenging times

  • EQ leaders know and understand that when people feel included and have a sense of belonging, they are more likely to be engaged at work and will want the organisation to succeed

  • EQ leaders welcome and celebrate a collective mix of differences

  • They are very adaptable. Contrast this with non-EQ leaders who often display cognitive biases which include status quo bias – where bosses find it difficult to adapt to changes including leaders who refuse to embrace new ways of working

  • EQ leaders attack the problem not the person - in other words, they focus on the ball, not the player.​

   EQ WHY?

  • PHYSICIAN HEAL THYSELF - - Many leaders are taught how to lead others, how to motivate and inspire others, how to bring out the best in others and yet few are taught to look within themselves first. EQ is becoming increasingly recognised as an important factor in leadership success and is why it is an important first step towards creating an inclusive culture

  • Relationship building - EQ is a critical aspect of relationships (both personal as well as professional). It helps managers understand the emotions of their team members which builds better relationships with them. This is turn, helps to foster trust, respect and a more positive and inclusive work culture

  • Communication skills - EQ managers are able to understand the emotions of others and respond in a respectful, supportive and empathetic manner. They are better equipped to communicate effectively with their team members. This communication can be through: verbal, non-verbal and listening skills

    • One of the biggest EQ strengths is listening – even to those with whom we profoundly disagree. The aim of such conversations is often to listen and understand the other person’s view rather than to persuade them of our view or become persuaded by theirs

  • Conflict Resolution - EQ leaders are better equipped in the area of conflict resolutions. They are able to de-escalate situations, be open to having uncomfortable conversations, find common ground, and help team members work through issues effectively

  • Motivating team(s) - Covid-19 has changed the landscape of work and workers’ views of work and work-life balance. People now expect to work for organisations which offer healthy emotional and inclusive work cultures. Companies that fail to address or make changes to their cultures and leadership styles risk not only losing top talent but also risk creating toxic “only the strongest survive” cultures

  • Purpose driven Talent - Many workers (especially Gen Z) are purpose driven. This means new leadership styles will require a shift from transactional (command & control) management styles to transformational (EQ growth mindset)

  • Self-awareness - EQ is an ongoing process that can lead to improved communication, better relationships, and greater resilience in the face of challenges. It is an essential skill for effective leadership. By taking an EQ course, managers can develop greater self-awareness which in turn, can help them become more effective leaders

  EQ WHO?​

Our Emotional Intelligence (EQ) coaching course is for:

 

  • Leaders who are looking to build EQ high performing, collaborative, and inclusive teams

  • Leaders who are looking to improve their conflict resolution skills including de-escalating conflicts

  • Leaders who are looking to understand their own emotions and the impact they have on the thoughts and behaviours of those around them

  • Leaders who are looking to motivate and inspire their teams

  • Leaders who are looking for, and to encourage, feedback from their teams

  • Leaders who are looking to communicate effectively, build and maintain relationships, and work collaboratively with others

  • ‘Training the trainers’  - for those who are in HR, People Operations, L&D, DEI, OD

  EQ HOW?​

  • According to Dr Daniel Goleman, there are four components of EQ:

    1. Self awareness - The ability to recognise and understand one’s own emotions and their impact on your thoughts and behaviour

    2. Self-Regulation - The ability to regulate and manage one’s own emotions, thoughts and behaviour (to control or redirect disruptive impulses) & tone. The propensity to suspend judgement i.e. the ability to think before jumping to conclusions. Motivation - The ability to channel emotions in a way that promotes personal and professional growth & achievement

    3. Empathy - The ability to recognise & understand the emotions of others, and to respond in a way that is appropriate and respectful

    4. Relationship Management/Social skills - The ability to communicate effectively, build and maintain relationships, find common ground and work collaboratively with others

  

 EQ COURSE

  • EQ can be developed and improved through practice and training and our course can be tailored to your specific goals and aims

  • Our EQ course will help to equip you with a solid EQ foundation which will enable you to better manage your own reactions and better understand and communicate with others, create a positive work environment that fosters employee engagement, motivation & productivity. This will include, although not limited to, exploring various aspects of EQ such as, self-awareness, self-regulation & motivation, empathy and social skills

  • Practices such as mindfulness, self-reflection, group discussions (if applicable) and empathy-building exercises

  • The course will be interactive and amongst other things, will include role-play, case studies, Q&As, situational judgement tests (decision-making skills), conflict resolution strategies, coaching on team building exercises, and other challenging scenarios

  • Overall, EQ training is a lifelong process that requires ongoing practice and self-reflection.

GOAL – The aim of this EQ course is to help managers: increase their self-awareness; develop the skills they need to build better relationships; inspire their team members; resolve conflicts and improve communication.​​

EQ Why?
EQ Who?
EQ How?
EQ Course
Leadng with EQ
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